While configuring and transmitting data through the Nest Pension Integration, users may encounter errors. PurePro is committed to supporting users in resolving these issues and ensuring the accurate and reliable exchange of pension information between PurePro and Nest.
Please refer to following error codes for further Information -
Nest Error Code IFC01645 - Pension Contributions
When submitting Nest Contributions via API; This error code indicates that one or more workers have opted out in the Nest portal, but this change has not yet been reflected in the payroll.
The error message should confirm that contributions for the remaining workers have been successfully received. If this is the case, no further action is required to resend the data to Nest.
To process the opt-out, navigate to the Worker Details page for each affected worker and select either Opt Out or Cease Membership, as appropriate, within their pension details. For further Information please refer to our Pensions guide.
Any contributions deducted in the current payroll run that were not submitted to Nest must be refunded. To do this, apply refunds using the "Employee" (EE) and "Employer" (ER) Pension Adjustment deductions in the next payroll run. For further information, please refer to our Adjustments & Overrides guide.
To prevent this error in future payrolls, it is recommended to review the Nest portal for opt-out notifications at the start of each payroll run.
Nest Error Code IFC12166 - Pension Contributions
When submitting Nest Contributions via API; This error code indicates that one or more workers might not exist in the Nest Portal yet. This could be due to worker reference mismatch between the PurePro & Nest Portal or the worker has been enrolled recently and is still being processed by Nest.
To process the worker's contribution - kindly confirm and correct the worker details on Nest Portal and PurePro.
Nest Error Code IFC01916 - Pension Contributions
When submitting Nest Contributions via API; This error code indicates a mismatch between the "Nest Payment Schedule" and PurePro pay dates.
To process the contributions, users can use the "OffSet Dates" functionality in the PurePro Nest Pension Scheme settings to align the dates between the two platforms.
When submitting Nest Contributions via API; This error code indicates that one or more workers are still being processed by Nest and are not yet ready to start processing contributions as they have been recently enrolled into the Nest Pension Scheme.
Users will be able to process the contributions once the affected workers have been processed by Nest.
Nest Error Code 81289 - Pension Enrolment
When submitting Nest Enrolment via API; This error code indicates that one or more workers might submitting might have the invalid "Title" value in PurePro.
To process the worker's enrolment, kindly correct and confirm the employee's title as per Nest's specifications.
Nest supports the following titles - Mr, Mrs, Miss, Ms, Dr
Nest Error Code IFC01694 - Pension Enrolment
When submitting Nest Enrolment via API; This error code indicates that one or more workers might submitting might have mismatch between the employee title and gender.
To process the worker's enrolment, kindly correct and confirm the title and/or gender as per Nest's specifications.
Nest supports the following titles - Mr, Mrs, Miss, Ms, Dr
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